You can’t improve your organization’s performance without measuring it. In fact, every function, unit, process, and the organization as a whole is built and run according to the parameters and expectations of its measurement system. So you’d better make sure you’re doing it right. All too often, traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and feeding distrust of performance measurement.
Dean Spitzer, Ph.D., is a performance improvement expert and author. His latest book, “Transforming Performance Measurement,” has been hailed as a ‘breakthrough,’ ‘a masterpiece,’ and ‘the most important book ever written about performance measurement.